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RedLink promises better service and security

REDFERN: A new 24/7 security and concierge service is in operation at the Redfern public housing towers. The RedLink Integrated Services Hub is a purpose-designed office space located at the McKell building on 55 Walker Street.

Tenants with Brad Hazzard (second from left) and Jenny Leong (right) at the RedLink opening. Photo: Geoff Turnbull
Tenants with Brad Hazzard (second from left) and Jenny Leong (right) at the RedLink opening. Photo: Geoff Turnbull

The hub aims to connect residents with security, health and legal services as well as conduct activities aimed at addressing social isolation, crime prevention and personal wellbeing.

Paul O’Rielly, District Director at Family and Community Services Sydney, says the hub was necessary to ensure residents felt safe in their homes. “While many agencies have been providing an outreach service to people in this location for many years, the community have been asking for something that is more integrated with the estate.

“Residents in the McKell Building have felt unsafe for some time due to the antisocial behaviour of some residents and visitors. While we are working hard to deal with tenants who engage in criminal and antisocial behaviour, we also feel that is important to boost security arrangements for the benefit of all residents. Public housing residents are entitled to feel safe in their homes, and in some instances additional measures are required to achieve this.”

Laura Kelly of the Housing Communities Program at Counterpoint Community Services says her organisation has supported the introduction of a service such as the RedLink Hub for many years. “The Neighbourhood Advisory Board, our organisation and other tenants living in the area have long advocated for this service to be rolled out in Redfern due to the high level of anti-social behaviour and drug activity affecting people’s everyday lives.

“People often tailgate into the building to access units, or worse, break the security doors to gain access. In addition, empty units were occupied by squatters, or people were sleeping rough in common areas of the building.”

Although the services have been operational for a short period of time, community feedback has been positive overall. “Our first RedLink legal advice workshop was held last week and was very well received by participants. Early indications are that the community is very pleased with the development of this model,” says Mr O’Rielly.

Ms Kelly agrees that the rollout has had an encouraging response from residents. “I would say there has been a noticeable improvement to the security in the area. Tenants that I have spoken to on the Neighbourhood Advisory Board have nothing but good things to say about the new service.

“They feel a lot safer, particularly at night time, as it has prevented tailgating of others into the building, the entrance area from Walker Street is now well lit, and other modifications to the building have prevented people from outside sleeping in the common areas once inside the building,” she says.

The RedLink Hub is available to any social housing residents in the area who need assistance, not only to those living in McKell.

Plans to expand the services to the other three high-rises (Kendall, Gilmore and Lawson) will continue this year.

4 Comments on “RedLink promises better service and security

  1. I am disscussed it was taking so long to put concierge @ Kendall building as their is still a lot of drug use & on my level & fire exits as tennat still dealing as housing needs to move this tennat on as its not safe to bring over my family or not save to exit out of lift to find dealers outside unit on level 12 Kendall building.
    Watch SBB on housing issues in Redfern.

  2. I have just seen the place where public housing offer me. But I feel it like a jail. The room just opposite the security counter. Are they treat me as a terrorist or criminal. I just spoken to the staff emily. The feeling of that room b24 is like a jail next to security box.
    I am not criminal I am not terrorist. I should not be isolate and monitoring by security.
    Yes I have depression.and ptsd. But is it mean I should be treated like a mental illness person. That is bullshit. I need a quite peaceful place but not a high security jail. You people use a beautiful words to dress up a high security jail. You already discriminate me. You discriminate people suffering depression and ptsd. I dont take that offer. Please tell emily that is also the other reason thank you

  3. I JUST NOW GOT OUT OF THE LIFT IN 57MOREHEAD ST TO WALK MY DOG6:30 am
    AND RUBBISH EVERYWHERE… I TOOK PHOTOS TO SEND TO REDLINK❗️❗️

    TELL ME AGAIN WHY THE FUCK WE HAVE CONCEIRGE FOR, IF THE ICE JUNKIES ARE STILL THROWING RUBBISH AROUND LIFT FOYERS RIGHT IN FRONT OF THEM ON CAMERA FOR SECURITY TO WATCH ❗️❗️❗️❗️❗️❗️❗️
    THEY ARE TREATING THE JOB AS A FUCKING JOKE❗️❗️❗️❗️
    AND SECURITY DO NOTHING THESE GUTLESS OLDMAN.
    THESE SECURITY GAURDS, WHO ARE TO GUTLESS TO PATROL ON FOOT……… SO THEY DRIVE FROM ONE BLOCK TO ANOTHER TO “SWIPE” THE SENSOR TO SAY THEY HAVE CHECKED AND DONE THERE JOB PROPERLY

  4. Hi I too have been treated like rubbish from these security two people came in behind me and went for the lift iwas abused by this very aggressive guard that I let them in have never done that it’s their job to watch who comes in he thinks people in housing are no good now when igo out I get dirty looks I feel very unsafe especially at night and need to move. When I spoke to Mr Morris at housing he was rude and hung up on me a workman came in to do a job and was abused by the security because a person came in behind him same happened to me it’s not fair

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